High season for transformation

Transformational outsourcing: The next generation of outsourcing is updating the IT landscape, decreasing costs and improving business processes.

Account Manager Christiane Kullmann is in a hurry. During her short lunch hour she wants to run to the store to buy some strawberries for her daughter Klara’s birthday cake. Unfortunately, the store does not have strawberries in stock. What’s responsible for this shortage? The major disorder in the grocer’s IT landscape. One year later, the discounter is once again more competitive – thanks to transformational outsourcing. T-Systems took over and restructured the IT landscape completely. This reduced the time required to process daily data volumes from eleven hours to one and a half hours; the ICT costs decreased by almost 24%. Because all subsidiaries and stores make their purchases through one standard inventory management system, the discounter retains a good overview and benefits from significant discounts. T-Systems also seamlessly integrated valuable components such as market research data into the sales planning processes. And Mrs. Kullmann always gets her strawberries.

A way out of the dilemma

Companies in all industries are facing similar problems as the discount grocer. And this is exactly where the transformational outsourcing concept developed by T-Systems comes into play. This integral, strategic approach transforms the IT landscape, the applications and the services. The core idea of the upgrade is a radical simplification of complexity – on all three levels. The money that could already be saved with the outsourcing is partially used for the transformation.

You can read more about how transformational outsourcing can support your business success in the new issue of the customer magazine Best Practice, which comes out on June 17, 2009.